Frequently Asked Questions

What is the minimum order requirement?

The order minimum is $200 CAD. There is no minimum order for any one pattern - mix and match as you choose. To keep your landed cost per item as low as possible, I recommend looking to maximize the number of kits under the posted shipping rates (below).

How can I become a stockist?

Thank you for asking! Please contact me and tell me a bit about your shop. Approved shops will receive a password to access the catalog and online ordering system.

Can I sell Hook Line & Tinker products online?

Of course! If you have or are in the process of setting up an online shop, you have my consent and full support to add any Hook, Line & Tinker products to your site. However, please DO NOT SELL through any third party platforms such as Etsy, Amazon, Walmart, etc.

When will be order be filled?

The bees are always busy at the shop. Fulfillment is, as always, on a “first in, first out” basis, and orders usually ship within 3 business days. 

Find easy-to-download image folders...

Looking to use our images for social media or your website? We've made it easy...Dropbox and Google Drive. These folders were created (and have been regulalry updated) since March 2020 to support our stockists.

Do you offer extended payment terms?

Yes, on a case-by-case basis. Feel free to contact me to explore payment options. Please note that you can also find us on FAIRE.

Do you accept returns?

Hook Line & Tinker will accept returns, for any reason, up to 3 months from the date of purchase. We try very hard to ensure every kit is perfect, but mistakes can happen. If any product is received defective, a replacement will be shipped or the product will be refunded.

Are your kits beginner friendly?

While some patterns are more ambitious than others, it's still just one stitch at a time. All of the stitches in our patterns are suitable for beginners. Of course, you can always use simple or more challenging beginner stitches to achieve different but still oh-so-satisfying results.

We love to see people sharing their final hoop on Instagram with a note that says “my first embroidery project!” Those are the people we design for – first time stitchers. We’re so grateful to play a part in people's first foray into embroidery, and want them to enjoy it and be proud of their finished creation. If you have any questions about the difficulty of any particular kit, don't hesitate to ask.

Are your kits "kid friendly"?

While our kits are intended for adults, lots of young humans have stitched up our patterns too. Every human is different, and some kids will take to stitching faster than others. The trickier parts are threading the needle and mastering hand-eye coordination when moving the needle up from behind the fabric. These are skills that are learned with practice, just like moving a spoon into your mouth.

As with any project, be mindful of the appropriateness of working with small, sharp needles and scissors. Needles and scissors can cause serious injury.

Will tariffs be charged for shipping to the US?

Please consult current US policies for Canadian made products. All of our kits are made in Canada and fall under the 6308.00.0020 harmonization code.